Frequently Asked Questions

If the sold-out style you're looking for is a collab, it will sadly not be restocked. All our collabs are limited runs and will not be reproduced. If you're interested in a sold out style from our Essentials Collection, sign up for our e-mail list and hold tight! We are a small self-funded company and try our best to keep up with demand.

We offer free returns & exchanges for a full refund or store credit on all U.S. domestic orders when claimed within 14 days of your order being delivered. Click here to get started.

International orders may be returned at your expense with the courier service of your choice. Please include the order invoice in your package, and mail to:

AKILA Returns
ATTN: Your Name
769 Santee Street
Los Angeles, CA 90014

Please note: Items marked "Final Sale" are not eligible for return or exchange.

AKILA is based in the Flower District of Downtown Los Angeles. We don't have our own retail location (yet) but if you ask nicely, we might let you come by our office and showroom.

AKILA eyewear is made from plant-based cellulose acetate, an eco-conscious alternative to cheaper plastics that allows for a wide range of unique colors and patterns.

All frames are completed with sturdy barrel hinges and stainless steel temple cores for durability, then fitted with optical class 1 nylon lenses for near-perfect clarity and scratch-resistance.

Yes! Glasses should fit comfortably and be easy to wear throughout the day. All AKILA frames can be shaped to suit your individual needs for a perfect fit.

The cellulose acetate AKILA sunglasses are made from is a malleable material that can be gently modified and gradually shaped for your specific size and use. The arms of all AKILA frames have a metallic core that holds the acetate in place and can be adjusted easily to fit your face shape. 

All sunglasses should be frequently cleaned and maintained to preserve the original design and functionality. Your AKILA eyewear is best cleaned under running water, then dried with the soft cloth included in your purchase.

We work closely with our trusted suppliers in Shenzhen, China who make all our eyewear by hand. We visit our suppliers regularly and ensure everyone we work with uses ethical best-practice labor standards. Our acetate is usually Mazzucchelli, but we don't like to box ourselves in.

Yes! All our sunglasses are optical ready, just take them to your local optician. If you're in DTLA, we love Eye Geeks Optometry (tell them we sent you, they'll hook you up!)

We ship worldwide. Most international orders are shipped via DHL Express.

USA shipments will be delivered in 2-4 days. International shipments are delivered in 3-7 days depending on your country.

If you need to make a change to your order please contact us ASAP. We'll do our best to help you with any changes before your order ships. Keep in mind that our shipping is fast and automated; although we try to accommodate every request, we may not see your message in time. Once an order ships we are unable to cancel it or make any changes. 

Yes. Depending on your country's specific import laws you may be required to pay local duties and taxes. These fees are not included in your shipping cost.

We know that sucks, but this is out of our control and are paid to your government and not us. For more information, please contact your local customs office.

Please include correct telephone contact information in your order to ensure that you can be reached in the case of a customs issue.

Please send us an e-mail with some info about your store and we'll be in touch ASAP!

Don't see your question answered here? Shoot us an e-mail and we'll get back to you ASAP.